Frequently Asked Questions

I can't find the register button, where do I register?

At you don't have to register before you want to buy. Once you decide to order a product you will be redirected to the register page as part of the online transaction process.

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Payment options?

We offer two methods of payment. You can either pay by direct bank transfer or online by credit card. Please note that in the event of a bank tranfer, you will only gain access to the online services purchased once the bank transfer has been verified.

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Is it safe to use a credit card?

You can feel completely safe doing a transaction at The credit card information is encrypted with state of the art SSL encryption which is the standard protection for online transactions. During the purchasing process, you will be redirected to a secure server where the actual transaction will take place. For added security, we also won't store your card information on our system.

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Do you offer money back guarantee?

Unfortunately we do not offer a money back guarantee. We try to provide as much detail about our products as possible, as well as offering a preview of the online services, to provide you with enough information about the products beforehand. Please use this service or contact us with any queries before you decide to buy.

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Do you have a guarantee?

We value your business and as a result we offer a 100% satisfaction guarantee. If you are not satisfied with the quality of the products you have received, or if a slide was broken during transit, you can return the item for an exchange.

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Do you take bulk orders?

Yes we do! If you are head of a lab or department and wish to buy our online products for multiple persons with a single transaction, then you can simply contact us and we can arrange a customised transaction for you.

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What shipping methods do you offer?

All items are usually shipped within 48h by standard airmail. Delivery takes about 21 days depending on your location. In the event of a delay of 14 days or more before shipping, your package will be shipped via DHL with an estimated transit time of 7 days.

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How much does the shipping cost?

You will be pleased to know that all shipping and handling are free of charge.

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What are the minimum system requirements for your software products?

The Strict 1-2-3 tutor CD is designed for any modern Windows operating system (Win 95 and above).

Computer hardware required are as follows:

  • 50Mb HD
  • 32Mb RAM
  • Pentium II 300Mhz

The online version is platform independant and is run directly from the website. The site was designed for Firefox, Chrome, Safari and other modern browsers, but was also tested with Internet Explorer. Javascript must be enabled for our site and online products to work correctly. Kindly report any errors to the site administrator.

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Help! My question still hasn't been answered!

If you have any queries, please don't hesitate to contact us. We will attend to your query as soon as possible.

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